Answer once. Find it again.
Answer a question with a recording. When the question comes back, search for the answer.
When support teams record.
Show the answer on screen. Shoyu keeps the page and the words, so you can find the answer again.
The page and the app.
Shoyu notes which page was open, so the answer is easy to find later.
A full transcript.
Every word is searchable by you and your team.
Clear sharing.
Keep a recording private, share it with your team, or make it public with a link.
None of this needs extra work. It attaches while you record.
How context works
Enhance your recording with Studio.
Open any recording in Studio before you share it. Viewers can still watch the original.
Skips
Cut the pauses and the “um” so the answer is short.
See the Skips toolFocus
Zoom in on the button the customer needs.
See the Focus toolCaptions
Choose the caption colour so words are easy to read.
See the Captions tool
What everyone else gets from support teams’ recordings.
Nobody else has to record to benefit. This is what they get when support teams do.
Engineering teams
See the exact customer path, with the page and the steps.
Product teams
Hear customer questions in your words.
QA teams
Turn reported issues into test cases.
Marketing teams
Find the words that customers use.
How support teams use Shoyu.
Answer a question.
Show the steps on screen. Send one link instead of a long reply.
Build a help library.
Every answer is searchable. New teammates start from recorded examples.
Escalate with context.
Hand a hard case to engineering with the page and the steps attached.
What support teams get from watching.
Recording is half of Shoyu. Watching other people’s recordings saves support teams time too.
Watching an engineering team’s Shoyu
Learn how a fix works, so you can explain it to customers.
How engineering teams use ShoyuWatching a design team’s Shoyu
Learn why the product works the way it does.
How design teams use ShoyuWatching a product team’s Shoyu
Learn what is coming and why, before customers ask.
How product teams use ShoyuWatching a QA team’s Shoyu
Learn which bugs are known.
How QA teams use ShoyuWatching a marketing team’s Shoyu
Learn how new features are described.
How marketing teams use ShoyuWatching an agent team’s Shoyu
See what an agent changed that could affect customers.
How agent teams use Shoyu
Features that help.
Search
Find the answer by what was said or shown.
See SearchSharing controls
Keep a recording private, in your team, or public.
See sharingTranscript
Read the answer, or jump to the step.
See the transcript
Engineers
Designers
Product managers
QA
Marketers
Agents